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- <text id=90TT0459>
- <title>
- Feb. 19, 1990: Many Happy Returns
- </title>
- <history>
- TIME--The Weekly Newsmagazine--1990
- Feb. 19, 1990 Starting Over
- </history>
- <article>
- <source>Time Magazine</source>
- <hdr>
- BUSINESS, Page 70
- Many Happy Returns
- </hdr>
- <body>
- <p>As taxpayers rush to file by wire, February seems like April
- </p>
- <p> Filing a federal income-tax return used to be cheap but
- slow: 25 cents for the stamp and as much as eight weeks for the
- refund check. But now most U.S. taxpayers can take a high-tech
- shortcut. For anywhere from $25 to $75, filers can get their
- money in as little as two weeks by having their return sent
- electronically by one of 18,000 tax preparers and transmitters.
- After a four-year test run, the Internal Revenue Service for
- the first time is making its electronic filing system available
- in all 50 states this year. By the end of January, 608,350
- returns had already been filed by wire, in contrast to 176,289
- at the same time last year, when the service was offered in 36
- states. "We are just overwhelmed by the response," says Sonja
- Norwood, the district manager in Los Angeles for H&R Block.
- "We're experiencing April in February." The IRS expects to
- receive more than 2 million electronic returns this year, or
- about 2% of all tax filings.
- </p>
- <p> To file by wire, a taxpayer must take a completed return--on paper or personal-computer disk--to one of the
- transmitters the IRS has approved for the program. For a fee,
- the information is entered into the company's computer and sent
- to the IRS, where it goes directly into the agency's
- mainframes. The electronic return bypasses time-consuming
- steps. It does not have to be sorted at an 18-bin station called
- a "tingle table," numbered and coded by hand and sent to a
- keypunch operator who enters the data into IRS computers.
- Instead, the return goes immediately to the point at which it
- is checked by the computer for mathematical mistakes. After
- that, the refund is processed. Result: a check usually reaches
- taxpayers within three weeks--or two if the filer authorizes
- a direct deposit into a bank account.
- </p>
- <p> Electronic filers do not entirely escape the paper chase;
- the IRS still needs a signature, which so far cannot be
- transmitted electronically. The high-tech taxpayer must fill
- out and sign the brief form 8453, which declares that the
- person is filing electronically. This paperwork, along with the
- taxpayer's W2 forms, is mailed to the IRS by the transmitting
- firm.
- </p>
- <p> As in all high-tech frontiers, the speedy service has its
- glitches. The IRS computers are programmed to accept virtually
- no discrepancies. Even a simple typographical or spacing error
- will prompt the system to reject the form. "The return has to
- be almost perfect before it goes through," says Richard Butler,
- a Chicago accountant. Tax giant H&R Block, which has hawked its
- service with a high-profile advertising campaign called "Rapid
- Refund," says its program is going smoothly. But smaller
- preparing firms have found the system to be a computerized
- nightmare. "We're experiencing a communication problem with
- software, and it costs us time, energy and frustration," says
- Gery Lichtig, a Los Angeles accountant. The IRS contends that
- with sufficient practice time transmitters will be able to work
- out the kinks.
- </p>
- <p> For taxpayers who want even faster refunds, many firms are
- offering refund-anticipation loans. For an extra fee of $30 or
- more, a tax preparer will give the customer a loan within about
- a week after the electronic return has been accepted by the IRS
- computer. But for taxpayers expecting a refund of $1,000 or
- less, this option would probably cost more than getting a
- short-term bank loan or a cash advance on a credit card.
- </p>
- <p> The IRS predicts that within a decade more than half of all
- returns will be sent by wire. The agency intends to encourage
- the practice, since an electronic return costs an estimated 4
- cents to process, in contrast to 40 cents for the sorting and
- data entry required by a paper version. Over ten years, the IRS
- figures, such savings could amount to $200 million. So far, the
- electronic service can be used only by those expecting a
- refund, which is 70% of all taxpayers. But the IRS is
- experimenting with a plan to include filers who owe money as
- well. The ultimate system, still several years away, will allow
- taxpayers to send returns directly from their personal
- computers to the IRS.
- </p>
- <p>By Sophfronia Scott. Reported by Dan Cray/Los Angeles and Andrew
- Webb/Chicago.
- </p>
-
- </body>
- </article>
- </text>
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